STARDriver Help Desk.

A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency. 

STARDriver Help Desk

Our Help Desk solution comes with 4 powerful modules to support help desk agents, supervisors and senior management. Our solution is 80% out-of-the-box and requires only 20% configuration and customization, based on the specific needs of an organization.

  • Display of caller ID.
  • Powerful search for easy retrieval of customer details.
  • Ability to create and view tickets at customer level.
  • Auto priority levels set based on ticket category.
  • Auto notification to customers on ticket status.
  • Manage open, overdue and closed tickets.
  • Merge duplicate tickets.
  • Auto conversion of e-mail and web enquiries into tickets.
  • Built-in workflow to send case to other departments.
  • Set and track SLAs by department.
  • Set-up notifications and alerts on SLAs.
  • Built-in sms and e-mail to send personalized communications to customers such as product brochures, ticket updates etc.
  • Access to customer history.
  • Track ticket status by team member.
  • Ability to close tickets at supervisor level. 
  • Track SLAs by department for timely closure of tickets.
  • Listen to call recordings and track call quality.
  • Track sms and e-mail logs.
  • Manage users and permissions.
  • Manage SLAs and notification templates.
  • Manage customer communication templates.
  • Access to a powerful dashboard with drill down filters by date range, outbound agent, products and services.
  • Interactive reports that can be downloaded to Excel, CSV, PDF etc.
Mobirise

Log and track every customer enquiry!

A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency.

Powerful cloud-based solution fully powered by Oracle.

We got you covered. 

STARDriver Help Desk is a dream tool for call centres delivering maximum operational efficiency.

Use our powerful, practical, user-friendly solution to log and track every customer enquiry!   

Powerful cloud-based solution fully powered by Oracle.

Cutting-edge
functionality.

Our solution comes with powerful state-of-the-art features to engage with your customers efficiently and effectively. 

Flexible
hosting options.

We offer flexible hosting options both on cloud and on premise based on your business requirements. 

Ready to go live in 12-16 weeks. 

Our solutions are 80% out-of-the-box, requiring only 20% customization and configuration. Go live in 12-16 weeks !

Great solution at a great price.

We offer world-class solutions at a fair and reasonable price, inclusive of training, licensing, support and maintenance. 

Request A Demo

Call us today to see how we can help your business. 








Named Best CRM Cloud Vendor of 2018 By Frost & Sullivan.

Ranked No.7 Out Of Top 25 CRM Solution Providers in Asia-Pacific By APAC CIO Outlook Magazine In 2017.

20-year proven track record in delivering world-class CRM software & services to Clients in the Asia-Pacific region. 

Malaysia 

Star CRM Sdn.Bhd.
Level 2, Tower 5, Avenue 5,
The Horizon, Bangsar South,
No. 8 Jalan Kerinchi,
Kuala Lumpur 59200 .
Tel:  + 60 3 2240 9992
Fax: + 60 3 2240 9991
Email: info@starcrm.com.my
www.starcrm.com.my

Singapore 

Star CRM Pte Ltd.
1 Raffles Place, 
One Raffles Place Tower 1,
Level 24 ,
Singapore 048616.
Tel:  +65 6408 0625
Fax: +65 6408 0601
Email: info@starcrm.com.sg
www.starcrm.com.sg

India 

Star CRM India.
#77, West of Chord Road,
Beside Mahalakshmi Layout Metro Station, 2nd Floor
Bangalore – 560086
Tel: +91 80 23379990
Email: info@starcrm.co.in
www.starcrm.co.in

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