STARDriver Outbound Manager
Our outbound solution comes with 4 powerful modules to support telemarketing agents, supervisors and senior management. Our solution is 80% out-of-the-box and requires only 20% configuration and customization, based on the specific needs of an organization.
- Survey builder to customize outbound agent screen based on campaign requirements.
- Sophisticated soft phone dialing.
- Set call status outcomes and priorities.
- Automated work lists and alerts on priorities.
- View call history at a glance.
- View customer history at a glance.
- View call scripts and prompts on offers.
- Workflow to send case to other departments.
- Easy update mechanics for other departments.
- Set and track SLAs by department.
- Set-up notifications and alerts on SLAs.
- Built-in SMS and E-mail to send personalized communications to customers.
- Assign records from one agent to another.
- Track and manage data distribution to teams.
- Track call status and KPIs by telemarketer.
- Track commissions by telemarketer.
- Listen to call recordings and track call quality.
- Track sms and e-mail logs.
- Manage users and permissions.
- Manage customer communication templates.
- Access to a powerful dashboard with drill down filters by date range, outbound agent, products and services.
- Interactive reports that can be downloaded to Excel, CSV, PDF etc.
Dial into profits with our powerful outbound call management solution.
Executes over 30 different outbound tasks. Your telemarketers will love this!
Powerful cloud-based solution fully powered by Oracle.